Help Center

99% of our customers experience no sensitivity. 

We are happy to confirm that our products have undergone comprehensive testing for safety. SmileTime's products have all been reviewed by a qualified EU safety assessor for compliance with UK & EU regulations. 

1. 1. 1. Gently brush teeth with toothpaste
   2. 2. Take both batteries out of the LED Light, remove plastic and reinsert the batteries
   3. 3. Attach the mouth tray to the LED light
   4. 4. Apply 1/4 of the gel to the top and 1/4 to the bottom of the mouth tray
   5. 5. Put it in your mouth and turn the light on
   6. 6. Wait for light to turn off after 15-30 minutes
   7. 7. Rinse mouth out with warm water
   8. 8. It’s your SmileTime!

Results will last anywhere between 2 weeks and 3 months depending on your diet and/or consumption of dark foods and drinks like alcohol and coffee. Applications every month is recommended to maintain your results.

We recommend consulting with your Dentist prior to using SmileTime regarding any concerns you may have.

We recommend waiting until your braces are removed before starting out with our Teeth Whitening Kit.

Unfortunately, our formula whitens natural teeth. 

The idea place to store your gels are in a cool dry place. 

No, the LED Light is not waterproof. Please ensure you detach the mouth tray from the LED Light prior to rinsing. Any contact with water or heat can result in malfunction. 

Our Gel (Refill Packs) are for when you have completed the initial SmileTime Teeth Whitening Kit and are now into the maintenance stage of SmileTime! The refill pack comes with 3 gel syringes; no LED device or mouthtray is included. 

You will get 6 uses out of the Gel Refills, which is 2 uses per syringe. If you find that this is too much or too little you can adjust it to suit you. 

We recommend using 1/4 of the syringe on the top and 1/4 on the bottom of the mouth tray (1/2 syringe total). If you do find this is too much just reduce the amount of gel slightly until you feel comfortable with your applications. 

Our subscription service means you receive a new set of your chosen subscription products delivered to your door each month.

The payment will be deducted from your account automatically and the product will be sent as soon as the payment is successful.

You’re able to skip payments where needed, adjust which products you are receiving and cancel anytime. Learn more about our subscription service here or subscribe to any of our products here. 

To change your frequency or products, login to your account. 

When you purchase your subscription online, you will be prompted to create your account as you move through the checkout. After completing your purchase you will receive an email that will direct you to verify your account. Once completed, your account will be active and ready to use! 

You can cancel anytime by logging into your account. You will not be charged for your next upcoming order, unless your order has already been despatched. Please cancel your account at least a week before expecting an upcoming order to prevent being charged for your upcoming order.

We ship worldwide! Please see below for delivery time frames.

UK & Europe

Rest of World

Please note the following:

·      All orders will be dispatched same day before 4pm.

·      All shipping times exclude clearance/customs delays

You have 2 options to track your parcel:

1.    Are you a SmileTime Member with a SmileTime account?

Login to your account through our online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.

I don’t have a SmileTime account yet

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, don’t stress! Your order will usually take around 1-2 business days to be dispatched.

*Please note, tracking can take around 24 hours to update after dispatch.

All orders are currently shipped from the UK and customers will not be charged customs or import fees for orders received within the UK. For international delivery outside the UK, any taxes and customs charges will be incurred and need to be paid by the customer. 

We hope that you are delighted with your order. 

RETURNS & REFUNDS

RETURNS

Returning an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original unopened condition, we accept returns, subject to the rules below. None of these rules affect your statutory rights.

If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method.

We aim to refund you within 14 days of having received the returned item.

If you request a refund for an item during the above timeframes but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Original Condition

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

• All oral care and teeth whitening products if opened, used or protective seal is not intact (for these purposes - please treat the package the item is delivered in as the protective seal - and do not open the envelope if you want to return). All products will be inspected to ensure no tampering before a refund is processed. 

Any returns or deliveries should be sent to the SmileTime Warehouse at Office F14 Silverbox House, 56 Magnet Road, East Lane Business Park, HA9 7FP.

CANCELLATIONS

We cannot process cancellations after one hour once you have made your order - this is due to the fact once an order is placed it goes through to the warehouse and enters the fulfilment queue. For internal logistics and co-ordination purposes - no order can be stopped once it enters the fulfilment queue. As such, please consider carefully before you make your purchase.

FAULTY GOODS

We will replace any goods free of charge where they are faulty, when we are notified within 30 days of purchase and you have provided sufficient evidence of the fault, as requested by our Customer Relations Team.

Please contact helpdesk@smiletimeteeth.com and include ‘RETURNS’ in the subject of your email.