We are happy to confirm that our products have undergone
comprehensive testing for safety. SmileTime's products have all been reviewed by a qualified EU safety assessor for compliance
with UK & EU regulations.
Results will last anywhere between 2 weeks and
3 months depending on your diet and/or consumption of dark foods and drinks
like alcohol and coffee. Applications every month is recommended to maintain
Our Gel (Refill Packs) are for when you have
completed the initial SmileTime Teeth Whitening Kit and are now into the
maintenance stage of SmileTime! The refill pack comes with 3 gel
syringes; no LED device or mouthtray is included.
We recommend using 1/4 of the syringe on the
top and 1/4 on the bottom of the mouth tray (1/2 syringe total). If you do find
this is too much just reduce the amount of gel slightly until you feel
comfortable with your applications.
When you purchase your subscription online, you
will be prompted to create your account as you move through the checkout. After
completing your purchase you will receive an email that will direct you to
verify your account. Once completed, your account will be active and ready to
You can cancel anytime by logging into your
account. You will not be charged for your next upcoming order, unless your
order has already been despatched. Please cancel your account at least a week
before expecting an upcoming order to prevent being charged for your upcoming
1.Are you a SmileTime
Member with a SmileTime account?
your account through our online store, check out
the fulfilment status against your recent order. If the order has been
fulfilled, click onto the order information & you can find your tracking
have a SmileTime account yet
As soon as your
order has been fulfilled, you'll receive a shipping confirmation email. You
will then be able to track your order through the tracking link on the email.
If you haven't received an email yet, don’t stress! Your order will usually
take around 1-2 business days to be dispatched.
tracking can take around 24 hours to update after dispatch.
All orders are currently shipped from the UK
and customers will not be charged customs or import fees for orders received
within the UK. For international delivery outside the UK, any taxes and
customs charges will be incurred and need to be paid by the customer.
We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original unopened condition, we accept returns, subject to the rules below. None of these rules affect your statutory rights.
If you return an item requesting a refund within 28 days ofthe item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method.
We aim to refund you within 14 days of having received the returned item.
If you request a refund for an item during the above timeframes but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
All oral care and teeth whitening products if opened, used or protective seal is not intact (for these purposes - please treat the package the item is delivered in as the protective seal - and do not open the envelope if you want to return). All products will be inspected to ensure no tampering before a refund is processed.
Any returns or deliveries should be sent to the SmileTime Warehouse at Office F14 Silverbox House, 56 Magnet Road, East Lane Business Park, HA9 7FP.
We cannot process cancellations after one hour once you have made your order - this is due to the fact once an order is placed it goes through to the warehouse and enters the fulfilment queue. For internal logistics and co-ordination purposes - no order can be stopped once it enters the fulfilment queue. As such, please consider carefully before you make your purchase.
We will replace any goods free of charge where they are faulty, when we are notified within 30 days of purchase and you have provided sufficient evidence of the fault, as requested by our Customer Relations Team.