Customer Queries

Email Us


We appreciate you may have questions or need more information before you choose us. If you email us on, a member of our trusted Customer Relations Team will get back to you within 24 hours if we receive your query between Sunday and Thursday. Any queries from Friday - Saturday will be dealt with first thing Monday after 7 am. 


For any queries in respect of how to use your product once you receive it, any delivery queries or returns queries please also email (the same response times apply as above). 

Live Chat With Us

Our live chat can be found on the bottom right of the page - where you can speak directly and live to a trusted member of our Customer Relations Team between 7am-3pm Monday-Friday. Any queries received after 3pm will be responded to the next morning. Any queries received at weekends will be responded to by Monday. 

PR/Media Enquiries

If you are a member of the media or a retail representative, or have any other business related enquiry, please email Jonnel James at and he will forward your enquiry to the appropriate SmileTime contact.  

Marketing Enquiries

If you would like to discuss marketing/brand partnership opportunities please email


Please see our FAQs for details on returns. Any returns or deliveries should be sent to the SmileTime Warehouse at Office F14 Silverbox House, 56 Magnet Road, East Lane Business Park, HA9 7FP.